Premium Care

Roadside Assistance

Help when your bike stops where you did not plan to stop.

At a glance

Category: Premium Care
Best for: Daily commuters
Indicative cost: Quoted after inspection

Chotiwale does not publish fixed prices or service durations. You get a written estimate after inspection, and work starts only once you approve it.

About this service

Breakdown support for common roadside problems — a flat battery, a puncture, a bike that will not start. Coverage area and response depend on the centre and, for members, on your plan. We confirm what is possible when you call rather than promising a timeline we cannot control.

Benefits

A single number to call when you are stuck
Repair follow-up handled as one job
Selected benefits included with eligible memberships

Scope

What is included — and what is not

Knowing the boundary upfront is what makes an estimate meaningful. Anything outside this list is quoted separately and needs your approval.

Included

What is included

Breakdown support request handling
On-spot assistance for common issues where feasible
Towing arrangement to a service centre where required
Booking raised automatically for follow-up repair

Not included

What is not included

Areas outside the supported coverage radius
Accident recovery and insurance coordination
Guaranteed response times
Parts and repair costs, which are quoted separately

Scope descriptions are indicative and may vary by bike model and service centre. Your estimate confirms exactly what will be done.

Process

How this service runs

The same sequence every time, so you always know what stage your bike is at.

1
Raise a request
Contact support with your location and what has happened.
2
Assessment
We confirm what support is possible for your location.
3
Assistance
On-spot help or towing to a centre is arranged.
4
Repair
A booking is raised so the underlying issue is fixed.

FAQ