Cancellation & Refund Policy

Cancelling a booking

You can cancel a service booking before work begins at no charge. Contact the service centre or our support team, quoting your booking reference.

Rescheduling

Bookings can be rescheduled subject to slot availability at your chosen centre. Rescheduling is free — let us know as early as you can so the slot can be offered to another rider.

Cancelling after work has started

If you cancel after work has been approved and started, you remain liable for the work already carried out and for parts already fitted or ordered specifically for your vehicle. We will tell you what has been completed and what it costs before you decide.

Pickup and drop

Where a pickup has already taken place and you then cancel, any pickup charge that applied to your booking remains payable. Your vehicle will be returned to you.

Refunds

Where a refund is due, it applies to amounts you have paid that relate to work not carried out.

• Refunds are issued to the original payment method
• Processing time depends on your bank or payment provider
• Charges for work already completed and parts already fitted are not refundable
• Any applicable taxes are refunded in line with the refunded amount

If you are not satisfied

If you are unhappy with work carried out, contact us with your booking reference and a description of the issue. We will inspect the vehicle and, where the fault is with our work, put it right. Raising a concern promptly helps us resolve it properly.

Membership

Memberships are not currently on sale. Cancellation and refund terms for membership plans will be published alongside the final membership terms before plans are offered.

Demonstration build

This website is currently a demonstration build. No bookings are sent to a service centre and no payments are collected, so no cancellation or refund can arise from use of this site.